Information for Managerial Decision-Making in Healthcare : Suggest steps to achieve abalance between information insufficiency and information overload : Literature review

The diversity of information flows existing in organizations, the considerable proportions that they can take and above all the importance of remaining open to them, expose Managers to a risk of information overload. Faced with this problematic, we set out to answer the following two questions: 1) Are these flows easily manageable ? 2) Is it possible to achieve a fair balance between information insufficiency and overload ? To this end, we conducted a multidisciplinary literature review. The result shows that these information flows are rich, diversified and almost unmanageable, and that the risk of overload is very real. Also, a precise measurement of this informational balance is doubly difficult : mainly because we are in an area where quality predominates and also because the capacity of Managers to process information, while limited, remains variable between people. Furthermore, we propose a three-steps approach to tend towards this “balance”: Become aware, on a daily basis, of the potential risk of information overload and be attentive to its warning signs; Give priority to the quality of information; and above all develop the Managerial skill of “detection of relevant information”.

EL IDRISSI, Hicham; MAIJIMAA TOUREY, Yahaya; KERAK, Ebrahim; BARRIJAL, Said; RAZINE, Rachid; OBTEL, Majdouline

Revue Française d'Economie et de Gestion (2024)

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