RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
The purpose of our study is to explore responsiveness of the quality management system (QMS) ISO9001 internal actors (mainly staff and students) to its dimensions in general and to the teaching process in particular. Our interest in this matter arises from its importance as well as the shortage of studies in this regard.A qualitative study was based on a case analysis. 23 interviews were conducted with employees and students as well as a documentation analysis.The results show heterogeneity of attitudes towards the dimensions of QMS ISO9001: A tendency to see positive effects from staff's side and a lack of commitment on the part of the students.
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ALAMI, ABDELADEL. 2020. RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE. Revue Marocaine de Recherche en Management et Marketing. https://africanscientificindex.com/articles/revue-marocaine-de-recherche-en-management-et-marketing-responsiveness-to-quality-management-system-iso9001-in-a-higher-public-institution-in-morocco-an-internal-actors-perspective
Revue Marocaine de Recherche en Management et Marketing (2020)
DOI: 10.48376/IMIST.PRSM/remarem-v12i1.19760
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Notice indexée sur African Scientific Index · 2026-10-27 · Source d’origine.
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